As a service designer, you will become a practitioner that collaborates with public and private companies in designing new services or redesigning existing services. Your expertise will be required in understanding, and addressing user requirements, communicating user experience, promoting users’ participation and supporting the internal organisation of services. Your cross-disciplinary competences, covering IT, design-related, engineering and management skills will allow you to cover strategic roles in service organisations.
Who needs service designers?
Service design consultants are often required in the sectors of travel, healthcare, information services, bank and financial services and retail services. For many of those companies, the key to success is in the way services are designed and organised, or the quality of the interaction between users and the service, or the way users experience the service.
In addition, the public sector has recently emphasised the importance of service design in creating new services for citizens and improving the quality of existing public services. Service designers are increasingly requested by public authorities to reorganise healthcare services, tourist services, unemployment and taxation, traffic and parking services and public administration.