Do you have questions concerning applications, prepaid deposit or questions regarding rent payments, rent increases and AAU contracts?
We are ready to help you.
We do not have the possibility to check the apartment/room before your departure. The accommodation will be checked as soon as possible after your departure. Use the departure guide as a guideline regarding cleaning; please do remember it is only a guideline.
If you live in an apartment with shared facilities, possible cleaning bill will be divided between the tenants living in the apartment, regardless your departure date. Possible cleaning bills are not negotiable.
It will be transferred to your bank account according to your wishes specified on the departure form which you are to fill in before your departure.
There is a fee on DKK 45 for non-Danish bank transfers. The reimbursed amount can therefore be less than the original paid amount. Also the exchange rate can change and influence on the amount returned.
Please remember, pre-paid deposit were already deducted your first payment, this means your deposit is 2 months´ rent.
We will write to you for new details, and any banks fees will be deducted from your deposit, therefore please ensure that you have written the right details IN CAPITAL LETTERS.
Please note; the deposit refunding’s usually takes about 2 weeks for the account department to complete the transfers.
According to the Danish rent act the International Accommodation Office can keep your deposit up to 6 months to check for extra heating, water and electricity bills. The International Accommodation Office very seldom keeps a deposit this long.
We refund all deposit as soon as possible after your departure.
Please note; If you live in an accommodation with shared facilities, all students is equally liable for any possible cleaning bills, regardless your departure date.
Please be aware that many tenants will receive a cleaning bill, despite the effort to clean.
The departure form must be with signature, bank details, and then emailed as a PDF file to the International Accommodation Office.
For European banks:
For Danish banks: