Do you have questions concerning applications, prepaid deposit or questions regarding rent payments, rent increases and AAU contracts?
We are ready to help you.
All accommodations have internet access, most accommodations has wireless connexions. Many rooms in the centre have Wi-Fi but also cabled internet in order to secure a good connexion. You must expect to use cable only some places. The Accommodation Office do not provide the cable. Cables can be purchased in most electric shops.
Some places it is only cable, and a router can be set up to have wifi. This must be done by the tenant and on their own expense.
The price for using the internet depends on the company that provides the service. The price for the internet is always included in the total rent.
If repairs of plumbing etc. needs to be made in your room or flat during your stay, you should contact the caretaker, who will do the repairs free of charge provided that the repair is a result of normal wear. Furniture, blinds etc. is managed by the accommodation office.
If you are living in a private accommodation, you must contact the International Accommodation Office. The International Accommodation Office will then contact the owner or other relavant staff to find a solution to the problem. Please note, if there is more issues, you can find that it is different person who does the repairs.
If the repair is a result of normal wear, it will be free of charge. Otherwise the amount will be deducted from your deposit.
If you have any special requirements regarding furniture due to e.g. disability, you must state this on the Application Form for Accommodation when you apply for accommodation. We reccomend you to contact the Accommodation office with any special needs such as wheelchair etc.
All accommodation have access to laundry facilities close by the accommodation. The expenses for laundry service is not included in the rent, but is accounted for each month. In most accommodation, the total sum for laundry will be deducted from your deposit. Some places, where you share 2 persons, laundry is divided in two, as bills comes with the total rent.
There are a few places where you will have to by a laundry card, which you charge with money.
Where laundry is accounted for along with rent , laundry chips/cards will be handed out along with the keys for the accommodation.
The price for washing and drying varies from DKK 10.00 to DKK 20.00.
Maintenance fee is included in your rent, which includes furniture, painting and other normal wear.
Total rent is adjusted twice a year (each semester) according to the actual prices paid by Aalborg University and your tenancy agreement; this can be the actual rent, internet, water, heating etc. You will receive a letter along with the payment information, when your payment is due.
Please note, that you will only be allocated accommodation once by the International Accommodation Office.
If you have moved in and decide to leave the accommodation, you will not receive any other accommodation offers by the International Accommodation Office and the rent you have paid will not be reimbursed.
If you find accommodation by yourself, the University cannot help you with furniture and kitchen equipment. You should be aware that accommodation in Denmark is very seldom furnished.
The rooms in the city centre is big apartments with shared facilities. They are mainly for master students.
We cannot guarantee relocation e.g. closer to your faculty or a cheaper accommodation. Relocation takes mostly place in the summer. Relocation is rarely offered in the spring semester due to the late departures and exames.
Administration fee for relocation on DKK 500,00 will be deducted housing deposit on departure.
If you wish a relocation, it must be stated in the form you will receive each semester. You must state that you are staying, and the wishes for the new accommodation. If we turn down the wishes for relocation, you will keep your current room.
You will receive a letter each semester in April and November, where you have state your departure date on a departure form.
If your stay is prolonged by 6 months, you will receive a bill for the rent by ordinary mail, to be paid in the nearest bank or post office.The rent must be paid by the date stated on the giro in payment card.
If you have cancelled the accommodation offer within 14 days, you will have the prepaid deposit refunded in March or September. Pre-paid deposit will be refunded along with the housing deposit in March or September - or sooner if possible.
If you have paid the prepaid deposit by credit card, it will be refunded to the card which was used on the payment. You must cancel by email to the accommodation offer.
If you have made a banktransfer there is a transfer fee for non-daish bank on DKK 45.00. You must fill the departure form to receive the deposit.
The housing deposit is equal to approximately two months' rent. The prepaid deposit on DKK 2,000 is be a part of the housing deposit. The remainder of the deposit must be paid before arrival, along with the rent. The calculation will appear in your housing offer.
The housing deposit will be refunded on departure,deducted possible bills.
The University does not have any insurance to cover any possible theft, fire etc. We strongly recommend that you take out adequate insurance while studying in Denmark. The following insurance coverage is recommended:
In Denmark anyone who has a television or a computer, smartphone or tablet with internet access has to pay a media license. The media license fee is 2,492 DKK a year(updated November 2016). The laws for the media license are set by Parliament and are described in the Executive Order on License Fees by the Ministry of Culture. Danish Radio collects the license in accordance with this order.
Media license is not included in the rent, as this is a personal tax.
If you are going on a traineeship or leaving your accommodation for several months, but need an accommodation when you return to Aalborg, you must reapply for accommodation again. The IAO cannot guarantee you the same room. If you are leaving for internship, you have to reapply for accommodation again. If you have special wishes you must state that in the application form. We cannot guarantee the same accommodation again